Edelman is wading - happily - into the new field of blogger relations with its Wal-Mart blogger camp
There's a must-read article in today's NYTimes on the issue of blogger relations: Wal-Mart Enlists Bloggers in PR Campaign. The article talks about Edelman PR's efforts to feed tidbits to a group of bloggers to generate positive coverage for the corporation (which is being criticized by pro-union activists for paying low wages and not offering health benefits).
Lee Odden posted to Business Blog Consulting with an entry titled: Wal-Mart Blog PR Backfires. I don't think that's quite accurate. In fact, the blogger campaign seems to be working quite nicely. And I'm not sure there's anything wrong with it. I responded with this comment (my words are in italics):
The NYTimes brings up lots of issues to ponder:
[snip]
- Are some citizen journalists - aka bloggers - unaware of journalistic conventions like quoting, attributing sources, checking facts, etc.? Seems likely to me. (Although I don’t know enough about this particular case to make that judgment.) [Read Jeff Jarvis's helpful blog entry, in reponse to the Times story, with advice for bloggers. Read Dan Gillmor on Bloggers and Disclosure.]
- Should Edelman be engaging in this kind of blogger relations? Hmmm… why not. [Read Richard Edelman's blog entry commenting on the Times piece and explaining more about Edelman's blogger relations practice.] The bloggers who are being approached need to be super savvy about the information they’re being fed. In other words, they need to act more like mainstream journalists and ask lots more questions themselves.
Fascinating to read is the email exchange between Edelman account exec Marshall Manson (who clearly identifies himself as being with Edelman, including his phone number) and blogger Rob Port of SayAnythingBlog. You can download it as a PDF here. Pay close attention. You'll see that "flattery will get you everywhere" is a great technique.
Writes Edelman's Manson in the email exchange: "Just wanted you [Rob Port] to know that your post taking notice of "Why Wal-Mart Works" was noticed here and at the corporate headquarters in Bentonville." He then proceeds to invite Port to Wal-Mart's 2nd Annual Media Conference on April 18-19.
In fact, the back story to this NYTimes story is more interesting than the article. Read Bob Crazy Politico's Rantings Beller's account of his interview here and here with the Times - "a paper I basically loathe," he writes.
Previous Comments
Lee Odden said on March 7, 2006 at 07:55 PM
Perhaps the title could be slightly different, but it’s only part of the post. There’s also this comment:
“The New York Times reports on efforts by Wal-Mart and its PR firm, Edelman to influence public opinion by providing information to bloggers. Nothing wrong with that, but apparently a number of the bloggers picking up on the information are posting it word for word and not citing the source.”
The post addresses the bloggers’ lack of citation to the source, not the blogger outreach from Edelman/Wal-Mart.
The Flack said on March 7, 2006 at 10:11 PM
Blog Relations
To me, however, it seemed that the Edelman folks were upfront and honest about their client. No Karen Ryan here! This is good. In fact, it was those citizen journalists who erred by not divulging their sources. Amateurs!
Debbie Weil said on March 8, 2006 at 09:37 AM
Lee,
Thanks for the clarification. Didn’t mean to “bash” your post.
Bob Beller said on March 8, 2006 at 08:45 PM
Thanks for the link, I appreciate it. And I agree, the back story, and now media attention (for me) has been more fun, and informative than the actual Times story was.
I’m going to end up with two more articles on this sometime over the weekend. The first is going to be how far around the PR/Media Relations world I’ve been able to track the story.
The second is about the reason a number of us blog about Wal-Mart, and it’s not Edelman’s tips. It has to do with who else blogs about them.
Thanks again for the link and the traffic.
Crazy Politicos Rantings said on March 11, 2006 at 07:45 PM
4 Sides of the Story, Pt. 2
This is the second in a two part series on the “after story” from the Wal-Mart Bloggers story in NY Times.
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