Aug
3
2007
Thinking about the next book… on the one-year anniversary of the publication of The Corporate Blog
Posted in the Category of The Corporate Blogging Book
Today marks the one-year anniversary of the publication of The Corporate Blogging Book by Portfolio on Aug. 3, 2006. Luckily, the book still seems fresh, useful and on the mark (and yes, it's selling well)... for the very many corporate types who are still slowly climbing onto the social media bus. And I don't mean that in a derogatory way.
It's simply a fact. Corporate blogging and the use of social media by big companies is still a new and evolving phenomenon. The rules are being written - and broken - and rewritten as I blog this. It's a grand experiment.
An effective corporate blog is highly creative
Therein lies the kernel of why corporate blogging is so exciting. Because, in fact, it is an experiment. There are no guaranteed results. An effective corporate blog is a highly creative endeavor -- and runs counter to almost every other kind of established form of corporate communications:
- An effective corporate blog is not written by the PR department or agency
- There are no absolute rules for what to blog about, or when
- A top executive may have a hand in the actual writing of the blog (unusual for the exec who is normally separated by layers of approval and/or media training from any sort of authentic public expression)
- In a crisis, the blog may become the number one channel of communication, both to customers and the media
- and finally, the impact of the blog can't always be predicted. More sales? Not in the short run. Feedback from customers that you didn't expect? Often the case. A more powerful way to influence media coverage than issuing a press release? Possibly.
5 traits of good corporate blogs
The good ones share a number of traits:
1. The blog author(s) gain confidence and ease in their writing
2. There is no corporate-speak
3. The blog gradually gets traction with readers (yes, it normally takes time to get lots of comments and back and forth interaction with readers)
4. The blog develops a distinctive personality
5. The blog is useful, entertaining and occasionally revealing.
BONUS: And, a new benchmark, is published in several languages.
5 examples of effective corporate blogs
- Dell's Direct2Dell (also in Chinese and in Spanish)
- GM's Fastlane blog (probably the longest running Fortune 500 blog)
- Google's official corporate blog (and additional Google blogs in several dozen languages)
- Kodak's A Thousand Words
- Wells Fargo's Student LoanDown
Note: I was going to include Verizon's policy blog but I can't for the life of me (after several Google searches) find the URL, now that they've changed the name from PoliBlog. Update: OK, found it: Verizon Policy Blog. Thanks for the pointer from Verizon's blog czar, John Czwartacki.
I'll have to go back and change the URL in my post about the launching of the blog (as will everyone else).
If The Corporate Blogging Book had one more chapter, what should be in it?
I'm thinking about writing a new chapter for an updated version. Nothing definite yet as it needs to be worked out with my publisher. I'll include online video, of course, and Facebook and social networking as it applies to companies. Anything else you think I absolutely should include?
My next book... still gestating
The topic I'm thoroughly intrigued with is CEO blogging. But that may be too narrow, too "inside baseball." Still thinking about it. Again, if you have ideas for what seems like a logical "next book" for me, hey let me know.
Useful Links
I love what Jeremiah Owyang and Mario Sundar write about corporate blogging. Practical and provocative. Here are a few of their posts, along with some other resources. I'll add more later.
10 Social Media Strategies for the Fortune 1000 Corporations by Jeremiah Owyang
When blogging is not your full-time job by Mario Sundar
Official Google blog's M.O. (June 15, 2007)
Trackback URL
Comments
Jeremiah Owyang said on August 3, 2007 at 03:00 PM
Wow, a year already? Time flies fast
Congrats on all your success!
Hans De Keulenaer said on August 3, 2007 at 04:59 PM
Corporate blogging also has a very slow start here in Europe. In addition to technical and cultural barriers, blogging also seems to suffer from a bad reputation.
It strikes me that the 5 sample blogs you mention in the post are all about corporations targeting consumers. Do you know of (m)any corporations using blogging as part of the b2b marketing communications mix?
Lip-Sticking said on August 4, 2007 at 01:23 PM
The New Influencers
Paul Gillin subtitles his recent book on social media, A Marketer’s Guide to the New Social Media. It’s an apt title and more informative than his actual title… The New Influencers. Now that I’ve finished reading this book all I have to say is: GO AN…
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Dave said on August 5, 2007 at 03:29 PM
Hi Debbie,
I’m not going to tell you what my idea for that chapter should be because that’s what my own book is going to be about. 
tom hoehn said on August 6, 2007 at 07:01 PM
Debbie,
Tom from Kodak here...Thanks for adding the Kodak 1,000 Words blog to your list of examples of companies who do it right. We are proud of what we have made thus far and are forging ahead! We also have a technology blog called 1,000 Nerds that is getting accolades from its visitors. Our CEO posted there last month so be sure to check that out as you research that potential theme.
Ed Terpening (VP Social Media, Wells Fargo) said on August 8, 2007 at 01:06 PM
Congratulations, Debbie on your book’s one year anniversary! We celebrated the first year of our first blog, Guided by History, in March, and have a couple of new one year anniversaries coming up 
Jeremiah, re B2B blogs, check out our CEO blog, blog.wellsfargo.com/ceo
Staci Schiller (Wells Fargo) said on August 8, 2007 at 02:10 PM
Hi Debbie--When you published your book last year, our Student LoanDown blog was yet to get off the ground. Here we are a year later (congrats on the anniversary, BTW) and you’re including it in your list of “useful, entertaining and occasionally revealing” corporate blogs? Wow. Thanks for acknowledging our work here at Wells Fargo and for inspiring us to keep it up.
Anita Bruzzese said on August 12, 2007 at 09:38 AM
I came across your blog because of the “W” list, and have enjoyed your postings and information about your book. Check out my blog at http://www.45things.com, the listing called “A Recovering Amazoniac.”
Anita Bruzzese
Juli Schatz said on October 24, 2007 at 01:00 PM
So, Debbie, why didn’t you list your blog as an effective corporate blog?! I think it’s interesting and many others will, too, but more importantly, you shouldn’t be afraid of looking self-serving by tooting your own horn—people (potential customers) will have more confidence in you, and admire you,for doing so!
andrew said on October 30, 2008 at 10:57 PM
there have been some ceo’s who will write on their corporate blogs on company issues, i think its a great idea so employees and stockholder can receive info
Lara said on May 15, 2009 at 03:04 AM
Hi, I was searching Yahoo to find something about similar topic and found your site. Reading the post gave me some inspiring and thought on my future actions.
